ORDER & DELIVERY
When you place an order, you should receive an email with download links and installation instructions. This email will also include an order number. You should always hang on to these emails for future reference - then you can search your email archives for a product name or just "Findasound" when you need to find an order number.
Most of our Libraries are specially compiled after the purchase for every customer individually, You will be able to download a part of the library instantly but the patch that runs the library will be received separately in an email per order, so it will be recompiled and watermarked per customer. If you didn't receive and email with the patch attached please check your spam folder otherwise please contact us.The patches are sent within 24 hours excluding holidays.
You will receive an order update by email with attached Nki file, the patch can be downloaded from your email / or in case you deleted email you can find it in you account by going to order history/view. The order history shows the date of adding patch attachement , the order status , instructions on how to install, and the download button.
We process orders with in 24 hours excluding holidays, if you didn't receive your order update email with nki attachments please:
- Check your spam folder, if our emails are in spam folder just mark them as not spam.
- Check your order history as the email takes time to deliver in some cases.
- Contact us with your order number.
Instructions on how to install patch will be found in your order history in the comment section beside attachment download.
The instructions vary from one product to the other, yet the general instructions are:
- Download patch
- Rename patch.
- Paste patch in the folder you downloaded from website.
- Run with kontakt
The example pic to the right side shows a file example:
997 = order number , 20160430_7768 = server identifier , Acoustic-Strummer.nki = name of patch
In this example renaming file will be removing “ 997_20160430_7768_”
then replacing hyphen with space ”Acoustic Strummer.nki”
The purchased Sample Libraries cannot be refunded as they are software products available as a download, so they cannot be returned. Please, be sure to listen carefully to our demos and ask any questions before purchasing.
No more online sales/orders can be done through our website as of 4-24-2016. Ethera formally Clara Vocals can be purchased from ZERO G the new distributor of the library. We keep the product in our catalog and database to enable customers who bought Clara’s library to download it.
At the bottom of your order history you can find download invoice button. The downloadable invoice is in pdf format.
non of our libraries until now can be added to library tab as they are not encrypted by NI. Non-encrypted libraries, as they were not sent to NI for encryption, do not have serial numbers; they are watermarked in a different way. They also cannot be added on the Libraries tab of Kontakt; you will receive the [No Library Found] error when attempting to add these libraries. To load the patches, you need to go to the Files tab and browse for the patches, or you can simply drag the nki files directly on to the Kontakt interface. An easy method of quickly finding the patches you often use is by using the Quick-Load function. The non-encrypted libraries also will only load as a Demo version when loaded on the free Kontakt player, while on the full version of Kontakt, these libraries will load without any restrictions.
Yes, you can, but only with demo limitations. Each Library will be fully functional for a limited time defined by Native Instruments. To use our products without limitations you must own the full version of Kontakt 5.
In order for RAR files to extract properly without errors, make sure that the file downloaded have the same file size as on the product description and details page, If not then the download was incomplete. , which causes the [Wrong checksum] error or the [Unexpected end of archive] error. To fix this, you simply need to re-download When re-downloading, some browsers actually save the download information; so upon re-downloading the file, the browser would terminate the download once the size matches that of the previous download attempt (which would be the incomplete download size). To prevent this from happening, please try using either a completely different browser (e.g. from Chrome to Firefox), or the incognito mode of your current browser, or simply re-download after cleaning out your internet history. If all of your files are completely downloaded and have the same files size and you are still getting errors, please contact us .
Most of our libraries are easy to use and self explained, the help is provided with the script just point the mouse to a knob for example and the script will tell you what it does at the bottom of kontakt. You need to enable show info within kontakt for help to work.
If for some reason you get the missing samples error in Kontakt, hit the browse for folder button in kontakt and specify the location where the sample folder is, kontakt will search and locate the missing samples automatically then save your patch replacing old one. If you do so and still have some missing samples, the download might be incomplete. If you are sure download is complete and you still have samples error please contact us .